Refund & Cancellation Policy
1. What you are buying
Founding Supporter Status is a one-time, non-recurring payment supporting HashStamp's development. Stamping and verification are currently free to all users; your purchase is not required to use them. See Terms §6.
2. Refunds
You can request a full refund within 14 days of your purchase, no questions asked. Email ops@zknot.io with your order reference and we will refund your payment to your original payment method.
Duplicate purchases and technical failures are refunded regardless of the 14-day window. If you were charged more than once for the same purchase, or a technical problem prevented your record from being created, contact us at any time and we will refund the duplicate charge or resolve the failure.
How refunds work operationally: a refund is issued through Stripe to your original payment method. Our system records the refund for audit purposes but does not automatically revoke access or change what you can do, because access is not gated. You will see the refund from your card issuer. We do not currently send a separate refund-confirmation email; your card statement is your confirmation.
3. Chargebacks, fraud, and abuse
We record disputes and chargebacks. We may decline future service to accounts involved in fraud or abuse. If you have a problem with a charge, please contact us first — a 14-day no-questions refund is faster than a chargeback.